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Answers to frequently asked questions |
How to order online Ordering by Phone or Post VAT |
Delivery Information Shipping prices Returns |
By Email By Phone By Post |
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Privacy Information Cookies |
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- What percentage of cocoa solids and milk solids do your chocolates contain?
- How long from order to delivery?
- Where is your chocolate from?
- Are your products nut-free?
- Do your chocolates contain soya?
- Does your chocolate contain wheat?
- Is your chocolate gluten free?
- Is your chocolate organic?
- Do your chocolates have natural colours and flavourings?
- Are your chocolates suitable for vegetarians and vegans?
- Should I keep my chocolate in the ‘fridge?
- What is the shelf life of your chocolate?
- Do you make sugar free or diabetic chocolate?
- Do you deliver outside the UK?
- Can I order products for delivery to multiple addresses?
What percentage of cocoa solids and milk solids do your chocolates contain?
Plain chocolate--cocoa solids 53%
Milk chocolate—cocoa solids 33%--milk solids 21%
White chocolate—cocoa solids 28%--milk solids 23%
Cappuccino flavour—cocoa solids 30%--milk solids 22%
Caramel flavour—cocoa solids 31%--milk solids 27%
Honey flavour—cocoa solids 32%--milk solids 20%
How long from order to delivery?
All items are made to order and to the highest standards so please allow up to 14 days for delivery
Where is your chocolate from?
It is Belgian chocolate
Are your products nut-free?
Yes, but we also use marzipan, which contains almonds, in some of our chocolates so there is always the risk of cross contamination
Do your chocolates contain soya?
Yes, they contain soya lecithin. It is added during manufacture to lessen the viscosity of the liquid chocolate mass during processing
Does your chocolate contain wheat?
No, it contains no wheat products
Is your chocolate gluten free?
Yes
Do your chocolates have natural colours and flavourings?
Some of the flavourings are natural but the colour in the strawberry, orange and lemon flavour items is not
Are your chocolates suitable for vegetarians and vegans?
Except for the plain chocolate all the products contain milk protein.
The plain chocolate contains no milk product as an ingredient but there may be traces of milk protein at the point of manufacture. As we use other chocolates with milk protein there is always the chance of cross contamination occurring
Should I keep my chocolate in the ‘fridge?
Not necessarily. Ideally a cool dry place is best. If the weather turns unseasonably hot then chocolate can be very well wrapped and put in the fridge. Not only does chocolate not like heat it also suffers from the damp conditions in a fridge so make sure it is sealed to keep out any condensation.
What is the shelf life of your chocolate?
At least 3 months and for the plain chocolate it can be up to 18 months
Do you make sugar free or diabetic chocolate?
No, all our products contain sugar
Do you deliver outside the UK?
Not at this time sorry.
Can I order products for delivery to multiple addresses?
No. You may only select one delivery address per transaction.
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Ordering chocolate online with us couldn’t be simpler or safer, the steps below explain how the order process works and the relevant information you will need.
Step 1 – Searching for chocolates
To search the site click one of the themed chocolate groups in the ‘shop online’ window. These themed chocolate groups then reveal sub groups.
Clicking on a picture reveals more information as well as a picture of the packaged version of the chocolate.
Use the ‘Back’ arrow to return to previous pages.
Have fun browsing and choosing from our various chocolates.
All Cocoapod products may contain nut traces.
All Cocoapod products may contain milk protein.
Step 2 – Using the basket
Once you have chosen a chocolate product simply click on “add to basket” just below the picture. You will then be taken to the basket page.
You are shown a summary of all the chocolate products you have in your basket, with an individual and total price. All currency prices are calculated in UK Pound Sterling.
You can remove, change and delete chocolate items here.
Postage and packing prices will be automatically added. See prices
Step 3 – Checkout
When you are happy with the chocolate contents of your basket click “Proceed to Checkout”. You will now be asked to login if you haven’t already done so or register if you are a new user. At this point all information is sent through a secure connection. This procedure requires an email address and password. You will be sent an email confirmation of these details. We do not share any of your details with ANY third party.
The name and billing address given must be the same as that registered with your card supplier. Delivery can be to the billing address or to an alternative address. Some customers find it useful for their chocolate orders to be delivered to a place of work if the full and correct address is known. See Deliveries below for further information.
Payment will be made at the point of processing your chocolate order.
Back to topIf ordering chocolates by phone or post please give all the information about the chocolates that you wish to order. The relevant postage price must be added to the order.
Please give your name, billing address, delivery address, phone number and email address (for any queries about your order)
All currency prices are calculated in UK Pound Sterling.
Cheque should be made out to ‘Cocoapod’ and crossed ‘account payee’.
Please write your cheque card number on the reverse of your cheque.
Cheques will need 5 working days to clear.
Your chocolate order will be acknowledged by email along with your order number.
Do NOT send cash through the post
Back to topAll prices contain VAT where applicable
The Cocoapod VAT registration number is: GB 919 0532 22.
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Our chocolate deliveries are made by Royal Mail in the UK only.
Of course we process orders as soon as possible however the items are all made to order and to the highest standards so please allow up to 14 days for delivery. We would advise if sending a gift that the recipient is informed in advance to avoid any returned chocolate deliveries to us. As we use a third party for deliveries we cannot be held responsible for late chocolate deliveries due to postal strikes, transport strikes and incidents, flood, drought, civil commotion, legislation Please note there is no postal service on UK Bank holidays and they are not considered working days.
If for any reason your chocolate delivery will be knowingly late we will notify you immediately to arrange a later delivery date with the option to cancel the order.
During the summer months we reserve the right to delay despatch of orders to avoid any possible heat damage to our chocolates. You will be informed using your given contact details should this be the case.
Royal Mail delivery will usually occur between 8.00 am and 6.00 pm. Monday to Saturday. If it is not possible to accept the delivery at the address given your delivery will be taken to your local sorting office to await your collection. A card will be left at the address advising of this. Your local sorting office will hold deliveries for 4-5 working days, after this period they will return any uncollected deliveries to Cocoapod. For this reason we advise that if sending as a gift the recipient is told of this to avoid any returned chocolate deliveries. Should an item be returned because of a failed collection we can not be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate.
Many customers find it useful to have their chocolate order delivered to their work address. We will deliver to the address as you enter it on the form and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address it should be checked with Royal Mail. In the event that you select a business address, Cocoapod shall be deemed to have successfully delivered to its intended recipient by delivering it to the reception area at the business address. We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.
Back to topShipping within the UK
£2 will be added to orders priced within £0.01 to £6.99
£3.50 will be added to orders priced within £7 to £19.99
£6.50 will be added to orders priced within £20 to £39.99
£10 will be added to orders priced within £40 to £59.99
£12 will be added to orders priced over £60
International customers
We're sorry but at present we can only deliver to addresses within the UK.
Back to topOur guarantee to our customers
All our chocolate orders are despatched in perfect condition but if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement & refund any reasonable postage costs incurred. If your chocolate delivery arrives damaged you must advise us within 7 days and post them back to us within 30 days. We will send replacement chocolate within 14 working days or refund your money within 30 days. This does not affect your statutory rights as a consumer.
You may cancel your chocolate order at any time up to the time of despatch. Please note that any special orders cannot be cancelled. A refund will be made within 30 days of cancellation.
Should you wish to return any chocolate item it would be most helpful if you could contact us first.
We request all items are returned at the customers cost or collected by ourselves and the cost for this charged to the customer or deducted from the refund. Returned chocolates must be in good condition, un-opened and unused and be returned to us using a recorded delivery.
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Sales enquires: sales@cocoapod.co.uk
General enquires: info@cocoapod.co.uk
Our telephone number is: 01689 834108
Cocoapod
197 Petts Wood Road
Petts Wood
Orpington
BR5 1LA
If you are phoning or writing to make an order please make sure
you have all the required information
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Using Paypal your credit card information is encrypted which means that ONLY the receiver of the information -Cocoapod- can read this information. Cocoapod will never see your actual credit card information. Paypal use the industry standard Secure Socket Layer (SSL) 128 bit encryption technology which is the recognised standard for secure transactions. Once you reach the order process, you may notice a padlock appears at the bottom of your browser window and that the address at the top will change to begin with https://www instead of http://www. Both are signs that you are entering a secure site
Please note that general email correspondence is not encrypted and is, therefore, not considered a secure means of sending credit card details.
Should you have any queries relating to either privacy or security you can email us at info@cocoapod.co.uk or telephone 01689 834108.
Back to topCookies are common pieces of information, stored on your hard drive by your web browser that help us to monitor your preferences and enhance your chocolate shopping experience whilst you use our website. Most browsers are automatically set to accept cookies and you can refuse them if you choose, doing so however will affect the performance and functionality of the website. Cookies only identify computers not individuals and help us to provide a more efficient level of customer service.
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All information and images on this website are for your own personal, non-commercial use. You may not distribute, modify or in any way re-use any of the sites content without permission from Cocoapod
We do our best to ensure all information on this website is accurate and complete and accept no responsibility for errors made.
Any links placed on this website to any third parties are not under the control of Cocoapod. We will therefore not be held responsible for their content, views or business practices.
Back to topIf you should have a complaint please write, email or phone us. We respond to all complaints as quickly as possible.
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