Delivery Information

Our chocolate deliveries are made by Royal Mail in the UK only.

Of course we process orders as soon as possible however the items are all made to order and to the highest standards so please allow up to 7 days for delivery. We would advise if sending a gift that the recipient is informed in advance to avoid any returned chocolate deliveries to us. As we use a third party for deliveries we cannot be held responsible for late chocolate deliveries due to postal strikes, transport strikes and incidents, flood, drought, civil commotion or legislation. Please note there is no postal service on UK Bank holidays and they are not considered working days.

If for any reason your chocolate delivery will be knowingly late we will notify you immediately to arrange a later delivery date with the option to cancel the order.

During the summer months we reserve the right to delay despatch of orders to avoid any possible heat damage to our chocolates. You will be informed using your given contact details should this be the case.

Royal Mail delivery will usually occur between 8:00am and 6:00pm, Monday to Saturday. If it is not possible to accept the delivery at the address given your delivery will be taken to your local sorting office to await your collection. A card will be left at the address advising of this. Your local sorting office will hold deliveries for 4–5 working days, after this period they will return any uncollected deliveries to Cocoapod. For this reason we advise that if sending as a gift the recipient is told of this to avoid any returned chocolate deliveries. Should an item be returned because of a failed collection we can not be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate.

Many customers find it useful to have their chocolate order delivered to their work address. We will deliver to the address as you enter it on the form and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address it should be checked with Royal Mail. In the event that you select a business address, Cocoapod shall be deemed to have successfully delivered to its intended recipient by delivering it to the reception area at the business address. We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.

Shipping prices

Shipping within the UK

£2.95 will be added to all orders.

International customers

We're sorry but at present we can only deliver to addresses within the UK.

Returns

Our guarantee to our customers

All our chocolate orders are despatched in perfect condition but if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will send a replacement & refund any reasonable postage costs incurred. If your chocolate delivery arrives damaged you must advise us within 7 days and post it back to us. We will send replacement chocolate within 14 working days.

This does not affect your statutory rights as a consumer.

Please note that any special orders cannot be cancelled.