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Terms & Conditions

You have 14 calendar days to notify Cocoapod if you want to cancel your order. The cancellation period will expire 14 calendar days from the day on which you receive the goods you have ordered. This applies to cancellable goods only.

Please note that some items are non-cancellable and non-refundable:

  • Anything that’s specially made, or ordered, with your choice of name or message or any other customised aspect that makes it unique to you (and therefore not resalable)
  • Perishable products (like food or flowers)

How to cancel your order or return a product

Please contact Cocoapod to let us know that you wish to cancel your order or return a product by either:

a. emailing us on info@cocoapod.co.uk and telling us that you wish to cancel the order; OR

b. filling in the cancellation form below and emailing the completed form to info@cocoapod.co.uk with your name and order number specified in the subject line.

 

To: Cocoapod, 197 Petts Wood Road, Orpington BR5 1LA--info@cocoapod.co.uk 

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*] 

Ordered on [*]/received on [*] 

Name of consumer(s): 

Address of consumer(s): 

Signature of consumer(s) (only if this form is notified on paper): 

Date: 

[*] delete as appropriate

 

If you have already received your order, carefully package the item up and send it back to Cocoapod within 14 calendar days of letting us know that you wish to cancel your order and return the product (we recommend you use a delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

Cocoapod will process the refund directly back to you via Paypal in no more than:

a. 14 days after the day the product is received by Cocoapod; or

b. if earlier, 14 calendar days after the date you provide evidence that you have returned the product to Cocoapodr; or

c. if there were no goods supplied, 14 calendar days after the day on which you informed Cocoapod about your decision to cancel your order. 

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to Cocoapod as this could affect any refund you may be entitled to.

If the goods are not returned to Cocoapod within 14 calendar days Cocoapod will not refund the order

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature and characteristics of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to Cocoapod)..

If you have any further questions, please get in touch with us at info@cocoapod.co.uk or call 01689 834 108.

Some items are non-cancellable and non-refundable:

  • Anything that’s specially made, or ordered, with your choice of name or message or any other customised aspect that makes it unique to you (and therefore not resalable)
  • Perishable products (like food or flowers)

All our chocolate orders are despatched in perfect condition but if any items are damaged in transit please inform us before returning them to us. We may request a photograph of any damage to the order.

Once we have discussed your order we will send a replacement or refund the cost of the original goods including the postal costs. We may ask that the damaged goods to be sent back to us

This is in line with the statutory Consumer Contracts Regulations 2013 which came into force on June 13th 2014