We process orders as quickly as possible however most of the products are made to order and to the highest standards so please allow up between 5 - 7 working days for delivery.
Please leave a message at the checkout if an order is needed for a certain date and we will do our best to accommodate this.
Shipping within the UK is by 1st class Royal mail which is a 1-2 day service from dispatch and costs £3.75 per order
Shipping to Europe is by Royal mail International which may take several days and costs £6.50 per order
In most case delivery will be quicker except possibly at busy times such as Christmas and Easter.
Cocoapod delivers to all parts of the UK including the Channel Islands and Highlands and Islands at no extra cost
We do NOT offer express or next day delivery
Cocoapod does not use a tracking service
We would advise if sending a gift that the recipient is informed in advance to avoid any returned chocolate deliveries to us. Unfortunately we will have to charge a redelivery fee for resending a parcel if the recipient does not pick up an undelivered parcel from the sorting office
Please note there is no postal service on Sundays or UK Bank holidays and they are not considered working days. If for any reason your chocolate delivery will be knowingly late we will notify you immediately to arrange a later delivery date with the option to cancel the order.
During adverse weather conditions (both hot and cold weather) we reserve the right to delay despatch of orders to avoid any possible damage to our chocolates. We will keep you informed about any delays in these circumstances.
Royal Mail delivery will usually occur between 8:00am and 6:00pm, Monday to Friday and mornings on a Saturday.
If it is not possible for Royal mail to deliver to the address given, your parcel will be taken to your local sorting office to await collection. A card will (usually) be left at the address advising you of this. Your local sorting office will hold deliveries for 3 weeks (15 working days). After this period it will be returned to Cocoapod.
If your delivery takes longer than usual (more than 4 days) and no card is left then please visit the sorting office with some form of ID for your name and address as in most cases the parcel will be there
For this reason we advise that if sending as a gift the recipient is told of this to avoid any returned chocolate deliveries. Should an item be returned because of a failed collection we cannot be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate.
There will be a redelivery charge if the order is to be resent
Many customers find it useful to have their chocolate order delivered to their work address. We will deliver to the address as you enter it on the order form and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please make sure that the full details are given such as room number for universities, or floor number at a business address
In the event that you select a business address, Cocoapod shall be deemed to have successfully delivered to its intended recipient by delivering it to the reception area at the business address.
At present we ship to (see above for Jersey, Guernsey) Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Norway and Switzerland
There is a 2k weight limit to these countries and we will be in touch if your parcel is more than this to discuss extra postage costs
Please contact us on firstname.lastname@example.org to request prices for shipment to other European destinations
We are unable to ship further afield because of the unknown holding and shipping conditions such as heat or cold which may affect the quality of the chocolate
Please note that any personalised orders cannot be cancelled or returned unless faulty.
All our chocolate orders are despatched in perfect condition but if any items are damaged in transit please inform us before returning them to us. We may request a photograph of any damage to the order.
Once we have discussed your order we will send a replacement or refund the cost of the original goods including the postal costs. We may ask that the damaged goods to be sent back to us
This is in line with the statutory Consumer Contracts Regulations 2013 which came into force in June 2014
If you are not happy with your order for any reason please contact Cocoapod to discuss the order on email@example.com. If your order is not personalised we may allow it to be returned and refunded although the customer will be responsible for the return postage costs.